One Year Manufacturer Warranty
Different from our satisfaction guarantee, your Willow Curve is warranted to be free from defect in materials and workmanship for a period of one year from the date of purchase under normal use. This warranty extends only to the original retail purchaser and only when purchased from an authorized Willow Curve retailer. If the product should become defective within the warranty period, contact Physician’s Technology, LLC. Physician’s Technology, LLC, reserves the right to replace a defective product with the most comparable product currently available.
Our guarantee does not cover ordinary wear and tear, damage caused by improper use or damage caused by accidents. Examples include, but are not limited to:
- Accident, misuse, abuse, or alteration
- Servicing by unauthorized persons
- Dropping the device
- Exposure to liquids
- Extended exposure to excessive heat
- Opening or tampering with the closure system of the Willow Curve (device) or charging dock
- Use with unauthorized accessories
- Connecting to incorrect current and voltage
- Any other conditions beyond our control
Your Willow Curve is an advanced, precision medical device and should be treated with care according to the instruction manual. Failure to handle the device according to instructions may void the product’s warranty and violate terms of the guarantee.
PHYSICIAN’S TECHNOLOGY SHALL NOT BE RESPONSIBLE FOR ANY INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT. ALL IMPLIED WARRANTIES, INCLUDED, BUT NOT LIMITED TO IMPLIED WARRANTIES OF FITNESS AND MERCHANTABILITY ARE LIMITED IN DURATION TO ONE YEAR FROM DATE OF ORIGINAL PURCHASE.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above limitations and exclusions may not apply to you.
For a copy of the full, legal guarantee, click here.
Willow Curve Satisfaction Guarantee
We Guarantee your Satisfaction! Physician’s Technology, LLC is certain that you will be satisfied with your Willow Curve. As a result, we offer a generous money back guarantee. If your Curve is received by Physician’s Technology within 6 months from the noted date of purchase, your Willow Curve purchase price (less Shipping and Handling) minus an 18% product return fee will be refunded to you subject to terms and conditions. (Click here for Return Shipping Address.) You will also be required to pay for the return shipping costs. You must call Physician’s Technology Customer Service at (800) 257-4505 to obtain a Return Materials Authorization (RMA).
Please note that only orders placed directly through Physician’s Technology and Willow Curve are eligible for the money back guarantee. Devices purchased through from retail partners are subject to the retailer’s return policy and must be returned to the location from which the device was originally purchased. Devices purchased from unauthorized sources are not eligible for guarantee.