Terms of Service (“Terms”)
Last updated: July 13, 2016
The Willow CurveTM is a FDA registered medical device. It is offered for a purchase price of $599 and includes the complete Willow CurveTM device, operating software, and accessories. It does not include $20 shipping which is non-refundable.
Best results come from daily use to start then reducing the number of weekly treatments as your condition improves. Resume more frequent treatments if your condition flairs for more sustained relief.
Use your Willow CurveTM as suggested for best results and feel free to consult the Willow CurveTM support team if you have treatment questions.
Willow CurveTM is a precision medical device and you must use it with care. If in the unlikely event you want to return your Willow CurveTM you must request an RMA number in advance so that we receive your Willow Curve back by the 60th day following receipt. Call us at (734) 241-5060 to request an RMA number.
You will be responsible for return shipping charges back to us. Make sure your Willow CurveTM is in the original condition and includes: the Willow Curve TM, Willow CurveTM Charging Base, original battery, original power supply, packaging and instructional materials. If there is evidence of opening with or tampering with the electronics, your return offer will be void. Only retail orders placed directly through Physician’s Technology, LLC, or through our website are eligible for this money back guarantee. All other orders must be returned to the original vendor that you purchased your Willow Curve TM.
ONE YEAR LIMITED WARRANTY
New Physician’s Technology, LLC, products come with a non-transferable product and software license and are warranted to be free from defects in materials or workmanship for one year from the date of purchase. Recertified previously used products are warranted to be free from defects in materials or workmanship for six months from the date of purchase. Within these periods, Physician’s Technology, LLC, will, at its sole option, repair or replace any components that fail in normal use. Such repairs or replacement will be made at no charge to the customer for parts or labor, provided that the customer shall be responsible for any transportation cost. This warranty does not apply to: (i) cosmetic damage, such as scratches, nicks and dents (ii) damage caused by accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes; (iii) damage caused by service performed by anyone who is not an authorized service provider of Physician’s Technology, LLC, (iv) damage to a product that has been modified or altered, or (v) if there is evidence of product tampering or disassembly of any components . Repairs have a 90 day warranty. If the unit sent in is still under its original warranty, then the new warranty is 90 days or to the end of the original one year warranty, depending upon which is longer.
The warranty is voided if you purchase your Willow Curve from any unauthorized distributor.
THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE.
IN NO EVENT SHALL PHYSICIAN’S TECHNOLOGY, LLC BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM THE USE, MISUSE, OR INABILITY TO USE THIS PRODUCT OR FROM DEFECTS IN THE PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Physician’s Technology, LLC, retains the exclusive right to repair or replace (with a new or newly-recertified replacement product) the device or software or offer a full refund of the purchase price at its sole discretion. SUCH REMEDY SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY. This warranty supersedes all other versions including product manuals, websites or other published representations.
To Obtain Warranty Service Please Complete These Two Easy Steps:
Contact Physician’s Technology, LLC Support to receive an RMA number. Please call (734) 241-5060 between the hour of 8:30 A.M. and 5:00 P.M. (EST) Monday-Friday.
Call or e-mail Physician’s Technology Support to describe the problem and request a return authorization (RA) number. You will need to provide the unit’s serial number, your return shipping address and a daytime phone number.
Ship the Willow Curve™, Willow Curve™ Charging Base, original battery, original power supply, packaging and instructional materials, along with the RMA number, to Physician’s Technology, LLC. They may be an additional charge if your Willow Curve is return damaged or incomplete. Once you have received the RA number, ship the unit (insured) to the following address and include the RA number on the outside of the package. Ship to:Physician’s Technology, LLC Returns 749 South Monroe Street Monroe, Michigan 48161
All orders originating from Michigan are subject to the appropriate sales tax for your county of residence. All orders originating outside of Michigan are tax free as well as international orders. All international orders are subject to duties and taxes of the country of import.
We make every effort to ship your Willow Curve the day after your order is confirmed. In certain circumstances your order may be processed within three (3-5) business days from the date the order was confirmed. We offer you the option of express shipping at an additional cost.
Any controversies or disputes arising out of or relating to this Agreement shall be resolved by binding arbitration in accordance with the then-current Commercial Arbitration Rules of the American Arbitration Association. The parties shall select a mutually acceptable arbitrator knowledgeable about issues relating to the subject matter of this Agreement. In the event the parties are unable to agree to such a selection, each party will select an arbitrator and the two arbitrators in turn shall select a third arbitrator, all three of whom shall preside jointly over the matter. The arbitration shall take place at a location that is reasonably centrally located between the parties, or otherwise mutually agreed upon by the parties. All documents, materials, and information in the possession of each party that are in any way relevant to the dispute shall be made available to the other party for review and copying no later than 30 days after the notice of arbitration is served. The arbitrator(s) shall not have the authority to modify any provision of this Agreement or to award punitive damages. The arbitrator(s) shall have the power to issue mandatory orders and restraint orders in connection with the arbitration. The decision rendered by the arbitrator(s) shall be final and binding on the parties, and judgment may be entered in conformity with the decision in any court having jurisdiction. The agreement to arbitration shall be specifically enforceable under the prevailing arbitration law. During the continuance of any arbitration proceeding, the parties shall continue to perform their respective obligations under this Agreement.
This Agreement shall be governed by the laws of the State of Michigan.