Shipping Policy

General

Once an order has been submitted, please allow up 48 hours for your Willow Curve order to be processed and shipped. All orders are shipped from the Physician’s Technology, LLC, located in the State of Michigan, using UPS Ground Delivery, unless otherwise indicated. Orders are processed on business days only. Unless noted otherwise in the ordering pipeline, Physician's Technology LLC ships all items within 3 business days of receiving order. You will receive notification of any delay or cancellation of your order.

UPS Shipping

Upon shipment you will receive an e-mail notification containing tracking information so that you can view the status of your order. Please note the following UPS delivery requirements: A signature IS NOT required for residential deliveries. A signature IS required for deliveries to apartment complexes and commercial addresses (they cannot leave your package without a signature or they will become liable). If you are not available to sign and UPS has already attempted delivery, you have a few options. You can either sign the yellow slip the driver leaves on your door telling him to leave the package at the manager’s office or with a neighbor who can sign, or you can call UPS with your tracking # and give them authorization to deliver to another address.

Standard delivery shipping is initiated from Monroe, Michigan using UPS Ground Delivery. Depending on the distance, orders will be delivered within one to four days for destinations in the continental United States.

Upgraded shipping options are available for those opting to pay additional fees for express delivery. UPS Second Day Guaranteed Delivery is available for a $50.00 charge, delivered anywhere in the continental United States.

Shipping Internationally

All international orders are shipped via UPS, but may include additional fees for customs. You will be able to view shipping charges before you submit your final order. Please note we are obligated by law to declare the proper value on all shipments.

Shipping to an APO Address

Any orders being shipped to an APO address will be shipping using the USPS.

Backorders

If one or more of the items in your order is out of stock, your order will not ship until all items are available (applicable to both international and domestic orders). Once your order ships, you will receive tracking information shortly thereafter.

CALL US NOW!!